Help & Info > F.A.Q.

Questions

My member name and password do not seem to work. Why?
Where do I find my receipt?
How do I change my password?

Queries

For other technical queries,
please e-mail tech@ingram-publishing.co.uk or call +44 20 7193 1389

For accounting queries,
please e-mail accounts@ingram-publishing.co.uk or call +44 1829 771 880

Answers

My member name and password do not seem to work. Why?

Ensure that your system clock, both the date and time, is correct.
Check that your cookie settings are on a medium privacy level.
Reset all cookies in your browser.
You may want to also re-set the cache in your browser.
Ensure that your caps lock is off as your member name and password are case sensitive.

Where do I find my receipt?

Your Receipts can viewed under My account > Previous Orders.

How do I change my password?

	Email Address	Password